Director, Operations Process Engineering (retail company)

Location: Greater Atlanta Area, GA
Date Posted: 06-22-2018
Are you an improvement-focused, consultant-minded, execution-obsessed, Lean Six Sigma leader, with the ability to both strategize and make things happen? Our retail and consumer services client has broad support to lead and execute initiatives that drive efficiency and simplicity, so that they can reinvest in teams, tools, and processes. They just need the right leader.
 
The Director, Operations Process Engineering is a new role to lead efforts that simplify and improve processes throughout all operations. You will utilize Lean and Six Sigma principles to start with the retail guest: identify opportunities to improve the service process throughout the customer journey, at all touchpoints (including payment and revenue collection in stores). It’s all about delivering more value to the guest and to the retail teams through efficiency and continuous improvement.
 
With the support of the executive leadership team, you will be perfectly positioned to make big things happen. This role won’t be easy, and it isn’t for everyone: you’ll begin as an individual contributor to drive real change through internal and external stakeholders, and as you execute meaningful initiatives, your growth opportunities will be unmatched. You will collaborate with the executive team to understand company goals, and then to deliver the required outcomes. You’ll assess the organization, identify efficiencies, shape projects, lead cross-functional change initiatives, and visualize the path to growing your team and influence throughout the company.
 
Qualifications
 
  • 4-8 years of experience leading process improvement, continuous improvement, lean, and six sigma efforts in a retail and/or consumer services company
  • Bachelor’s degree in supply chain, industrial engineering, business management, or related field; Master’s degree preferred
  • Lean Six Sigma background with certification
  • Experience leading change initiatives, projects, and programs
  • Adaptability to shift focus and efforts based on business needs
  • Ability to collect data, establish facts, execute, assess results, draw conclusions, and improve
  • Skilled at presenting information and communicating across all organizational levels
  • Excellent project management, negotiation, coaching, and influencing skills
  • Superior communication skills: interpersonal, written, and verbal
  • Experience leading customer experience-driven projects to deliver process and financial improvement
 
Relocation offered to ideal candidates. No visa sponsorship available for this role.
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